Terms of Service
Last Updated on May 4, 2023
Welcome, and thank you for your interest in Sublayer, Inc. (“Sublayer,” “we,” or “us”) and our website at www.sublayer.com, along with our related websites, hosted applications, and other services provided by us through such platforms or otherwise as described herein (collectively, the “Service”). These Terms of Service are a legally binding contract between you and Sublayer regarding your use of the Service.
Please Read the Following Terms Carefully:
Arbitration NOTICE. Except for certain kinds of disputes described in Section 19 (Dispute Resolution and Arbitration), you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND SUBLAYER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Sublayer Service Overview. Sublayer is the owner and provider of a cloud-based management software using generative artificial intelligence models for product teams to work together and build any and all functionalities, application programming interface (API) and tools offered as part of Sublayer platform (offered online and via a mobile application), all of which are packaged as part of and through Sublayer’s Services.
Eligibility. You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
Accounts and Registration. To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name and email address. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you should immediately notify us at [email protected].
Subscription and Package. Subject to this Terms, you may purchase a subscription to and/or package for, and have the right to access and use, the Service as specified in one or more ordering screens agreed to by the parties through Sublayer’s website that reference these Terms and describe the business terms related to your subscription (“Order(s)”). All subscriptions will be for the period described on the applicable Order (“Subscription Period”). All packages will include the certain features of the Service offered at the time by Sublayer and described on the applicable Order (“Package”). Use of and access to the Service is permitted only by individuals authorized by you and for your own internal business purposes and not for the benefit of any third party (“Users”).
Fees. You will pay for access to and use of the Service as set forth on the applicable Order (“Fees”). All Fees will be paid in the currency stated in the applicable Order or, if no currency is specified, U.S. dollars. Payment obligations are non-cancelable and, except as expressly stated in this Terms, non-refundable. Sublayer may modify its Fees or introduce new fees in its sole discretion. You always have the right to choose not to renew its subscription if it does not agree with any new or revised Fees.
Payment. Sublayer, either directly or through its third-party payment processor (“Payment Processor”) will charge you for the Fees via credit card or ACH payment, pursuant to the credit card or ACH payment information provided by you to Sublayer or the Payment Processor. Sublayer will have the right to charge your credit card or ACH payment method for any Services provided to you by Sublayer under the Order, including recurring Fees. It is your sole responsibility to provide Sublayer with current and up to date credit card or ACH information; failure to provide such information may result in suspension of your access to the Services. Sublayer will also have the right to set-off any Fees due from you to Sublayer. If you pay the Fees through a Payment Processor such payment processing will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to this Agreement. Sublayer is not responsible for any error by, or other acts or omissions of, the Payment Processor. Sublayer reserves the right to correct any errors or mistakes that the Payment Processor makes even if Sublayer has already requested or received payment. If authorized by you through acceptance of an Order, recurring charges (e.g., monthly billing) will be charged to your payment instrument without further authorization from you, until you terminate your Order in accordance with this Terms or changes its payment method in your account in the Service.
Taxes. Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with your purchases hereunder. If Sublayer has the legal obligation to pay or collect Taxes for which you are responsible under this section, Sublayer will invoice you and you will pay that amount unless you provide Sublayer with a valid tax exemption certificate authorized by the appropriate taxing authority in advance. For clarity, Sublayer is solely responsible for taxes assessable against it based on its income, property, and employees.
Failure to Pay. If you fail to pay any Fees when due, Sublayer may suspend your access to the Service pending payment of such overdue amounts. You also authorize Sublayer to re-try charging your payment instrument up to four (4) times if an initial attempt at such charge has not been successful. If you believe that Sublayer has billed you incorrectly, you must contact Sublayer no later than sixty (60) days after the closing date on the first billing statement in which the error or problem appeared, to receive an adjustment or credit. Once Sublayer receives notice of a disputed invoice, Sublayer will review such notice and provide you with a written decision regarding the dispute, including documentary support for such decision. If Sublayer reasonably determines that the amounts billed are, in fact, due, you will pay such amounts (if it has not done so already) within ten (10) days of Sublayer notifying you in writing of such decision.
Ownership; Proprietary Rights. The Service is owned and operated by Sublayer. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service provided by Sublayer (“Materials”) are protected by intellectual property and other laws. All Materials included in the Service are the property of Sublayer or its third-party licensors. Except as expressly authorized by Sublayer, you may not make use of the Materials. There are no implied licenses in these Terms and Sublayer reserves all rights to the Materials not granted expressly in these Terms.
Limited License. Subject to your complete and ongoing compliance with these Terms, Sublayer grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service.
Reference. You acknowledge and accept that Sublayer has the right to use your name and logo to identify you as a customer of Sublayer or User of the Service, on Sublayer website, marketing materials or otherwise by public announcements. You may revoke such right, at any time, by contacting [email protected].
License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: and shall not allow a User or any third party to: (i) give, sell, rent, lease, timeshare, sublicense, disclose, publish, assign, market, resell, display, transmit, broadcast, transfer or distribute any portion of the Services to any third party, including, but not limited to your affiliates, or use the Service in any service bureau arrangement; (ii) circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Services; (iii) reverse engineer, decompile or disassemble, decrypt or, attempt to derive the source code of, the Services, or any components thereof; (iv) copy, modify, translate, patch, improve, alter, change or create any derivative works of the Service, or any part thereof; (v) take any action that imposes or may impose (at Sublayer’s sole discretion) an unreasonable or disproportionately large load on the Sublayer infrastructure or infrastructure which supports the Services; (vi) interfere or attempt to interfere with or circumvent the integrity or proper working of the Services, or any related activities; (vii) remove, deface, obscure, or alter Sublayer’s or any third party’s identification, attribution or copyright notices, trademarks, or other proprietary rights affixed to or provided as part of the Services, or use or display logos of the Services without Sublayer’s prior written approval; (viii) use the Services for competitive purposes, including to develop or enhance a competing service or product; or (ix) encourage or assist any third party (including other Users) to do any of the foregoing.. If you are prohibited under applicable law from using the Service, then you may not use it.
API Access Restrictions. As part of provision of its Service, Sublayer may provide you with access to one or more APIs. Sublayer may, in its sole discretion, set and enforce limits on your use of the API and you agree to adhere to such limits. Sublayer may also suspend your access to the API or cease providing the API at any time.
Feedback. We respect and appreciate the thoughts and comments from our users. If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Sublayer an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. We will have no obligation to provide you with attribution for any Feedback you provide to us.
Third-Party Applications. The Service may work together with third party products, services or applications that are not owned or controlled by Sublayer (“Third-Party Applications”) and you, at your sole option, may choose to use such Third-Party Applications. If necessary for the Service and the Third-Party Application to work together, you will provide its login information to Sublayer for the sole purpose of Sublayer providing the Service to you and you represent and warrant that you have the right to provide such login information without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Application. Sublayer does not endorse such Third-Party Applications. You acknowledge and agree that these Terms do not apply to your use of such Third-Party Applications and you be required by the providers of such Third-Party Applications to enter into separate agreements for your use. Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Applications under the applicable third-party licenses or to limit your use of Third-Party Applications under those third-party licenses. Sublayer expressly disclaims all representations and warranties relating to any Third-Party Applications. You will look solely to the providers of the Third-Party Applications for any warranty related issues or other claims. Your use of Third-Party Applications is at your own risk. Sublayer will have no liability or other obligation of any kind arising out of or related to any Third-Party Applications, including arising from your use or inability to use Third-Party Applications.
User Content Generally. Certain features of the Service may permit Users to submit, upload, or otherwise transmit (“Post”) content to the Service (“User Content”). You retain any copyright and other proprietary rights that you may hold in the User Content that you Post to the Service, subject to the licenses granted in these Terms. Furthermore, you are required to provide information such as name, email address, username, IP address, browser, and operating system. (“User Information”) as set forth herein upon logging into the Service in order to access the Service. You grant to Sublayer and its subcontractors the right to store, process and retrieve the User Information in connection with your use of the Service. You represent and warrant that you have obtained all necessary rights to transfer User Information to Sublayer and to process the User Information as contemplated by these Terms. You are responsible for all User Information. Accordingly, you are responsible for all resulting liability if usernames, passwords, tokens, or keys in your possession are used by any party not authorized to do so. You grant Sublayer the right to access, use, process, copy, distribute, perform, export, and display User Information, only as reasonably necessary (a) to provide the Service to you (including the transfer of User Information to Sublayer); (b) to prevent or address service, security, support, or technical issues; (c) as required by law; and (d) as expressly permitted in writing by you.
Service Data and Data Protection. As you interact with the Service the Service collects data pertaining to the performance of the Service and measures of the operation of the Service (“Service Data”). Notwithstanding anything else to the contrary herein, provided that the Service Data is aggregated and anonymized, and no User Information, User Content, or any other personal identifying information of you is revealed to any third party, the parties agree that Sublayer is free to use the Service Data in any manner. Sublayer owns all right, title, and interest in and to such Service Data. For clarity, this section does not give Sublayer the right to identify you as the source of any Service Data. Sublayer has established and implemented reasonable information security practices regarding the protection of User Submissions and User Information (collectively “Customer Data”), including administrative, technical, and physical security processes. Notwithstanding the foregoing, you are responsible for maintaining appropriate security, protection and backup of its hardware, software, systems, information, and Customer Data.
Confidential Information. In connection with these Terms and the Service (including the evaluation thereof), each party (“Disclosing Party”) may disclose to the other party (“Receiving Party”), non-public business, product, technology and marketing information, including without limitation, customers lists and information, know-how, software and any other non-public information that is either identified as such or should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure, whether disclosed prior or after the Effective Date (the “Confidential Information”). For the avoidance of doubt, (i) User Content is regarded as your Confidential Information, and (ii) our Services inclusive of their underlying technology, and their respective performance information, as well as any data, reports and materials we provided to you in connection with your evaluation or use of the Services, are regarded as our Confidential Information. Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a third party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party without any use or reference to the Confidential Information.
Confidentiality Undertakings by the Receiving Party. The Receiving Party will (i) take at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates, service providers and agents, on a need to know basis and who are bound by confidentiality obligations at least as restrictive as those contained herein; and (ii) not use or disclose any Confidential Information to any third party, except as part of its performance under these Terms and as required to be disclosed to legal or financial advisors to the Receiving Party or in connection with a due diligence process that the Receiving Party is undergoing, provided that any such disclosure shall be governed by confidentiality obligations at least as restrictive as those contained herein.
Compelled Disclosure. Notwithstanding the above, Confidential Information may be disclosed pursuant to the order or requirement of a court, administrative agency or other governmental body; provided, however, that to the extent legally permissible, the Receiving Party shall make best efforts to provide prompt written notice of such court order or requirement to the Disclosing Party to enable the Disclosing Party to seek a protective order or otherwise prevent or restrict such disclosure.
Email. We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.
Prohibited ConductBY USING THE SERVICE, YOU AGREE NOT TO:
use the Service for any illegal purpose or in violation of any local, state, national, or international law;
harass, threaten, demean, embarrass, bully, or otherwise harm any other user of the Service;
violate, encourage others to violate, or provide instructions on how to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;
access, search, or otherwise use any portion of the Service through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, and data mining tools) other than the software or search agents provided by Sublayer;
interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use, printing or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;
interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;
perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation or identity, accessing any other Service account without permission, or falsifying your age or date of birth;
sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6 (Ownership; Proprietary Rights)) or any right or ability to view, access, or use any Materials; or
attempt to do any of the acts described in this Section 12 (Prohibited Conduct) or assist or permit any person in engaging in any of the acts described in this Section 12 (Prohibited Conduct).
Intellectual Property Rights Protection
Respect of Third-Party. Sublayer respects the intellectual property rights of others, takes the protection of intellectual property rights very seriously, and asks users of the Service to do the same. Infringing activity will not be tolerated on or through the Service.
DMCA Notification. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512, as amended). If you have an intellectual property rights-related complaint about any material on the Service, you may contact our Designated Agent at the following address:
Attn: Legal Department (IP Notification)
40 W 25th St, 9th Fl
New York, NY 10010
Email: [email protected]
Procedure for Reporting Claimed Infringement. If you believe that any content made available on or through the Service has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly send a written “Notification of Claimed Infringement” to the Designated Agent identified above containing the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed; (b) a description of the copyrighted work or other intellectual property right that you claim has been infringed; (c) a description of the material that you claim is infringing and where it is located on the Service; (d) your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright or other intellectual property right owner, its agent, or the law; and (f) a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or other intellectual property right owner or authorized to act on the copyright or intellectual property owner’s behalf. Your Notification of Claimed Infringement may be shared by Sublayer with the user alleged to have infringed a right you own or control as well as with the operators of publicly available databases that track notifications of claimed infringement, and you consent to Sublayer making such disclosures. You should consult with your own lawyer or see 17 U.S.C. § 512 to confirm your obligations to provide a valid notice of claimed infringement.
Repeat Infringers. Sublayer’s policy is to: (a) remove or disable access to material that Sublayer believes in good faith, upon notice from an intellectual property rights owner or authorized agent, is infringing the intellectual property rights of a third party by being made available through the Service; and (b) in appropriate circumstances, to terminate the accounts of and block access to the Service by any user who repeatedly or egregiously infringes other people’s copyright or other intellectual property rights. Sublayer will terminate the accounts of users that are determined by Sublayer to be repeat infringers. Sublayer reserves the right, however, to suspend or terminate accounts of users in our sole discretion.
Counter Notification. If you receive a notification from Sublayer that material made available by you on or through the Service has been the subject of a Notification of Claimed Infringement, then you will have the right to provide Sublayer with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to Sublayer’s Designated Agent through one of the methods identified in Section 13.2 (DMCA Notification), and include substantially the following information: (a) your physical or electronic signature; (b) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; (c) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and (d) your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if you are residing outside of the United States, then for any judicial district in which Sublayer may be found, and that you will accept service of process from the person who provided notification under Section 13.2 (DMCA Notification) above or an agent of that person. A party submitting a Counter Notification should consult a lawyer or see 17 U.S.C. § 512 to confirm the party’s obligations to provide a valid counter notification under the Copyright Act.
Reposting of Content Subject to a Counter Notification. If you submit a Counter Notification to Sublayer in response to a Notification of Claimed Infringement, then Sublayer will promptly provide the person who provided the Notification of Claimed Infringement with a copy of your Counter Notification and inform that person that Sublayer will replace the removed User Content or cease disabling access to it in 10 business days, and Sublayer will replace the removed User Content and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the Counter Notification, unless Sublayer’s Designated Agent receives notice from the party that submitted the Notification of Claimed Infringement that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on Sublayer’s system or network.
False Notifications of Claimed Infringement or Counter Notifications. The Copyright Act provides at 17 U.S.C. § 512(f) that: “[a]ny person who knowingly materially misrepresents under [Section 512 of the Copyright Act (17 U.S.C. § 512)] (1) that material or activity is infringing, or (2) that material or activity was removed or disabled by mistake or misidentification, will be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of Sublayer relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.” Sublayer reserves the right to seek damages from any party that submits a Notification of Claimed Infringement or Counter Notification in violation of the law.
Modification of Terms. We may, from time to time, change these Terms. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms in order to continue to use the Service. If you do not agree to the modified Terms, then you should remove your User Content and discontinue your use of the Service. Except as expressly permitted in this Section 14 (Modification of Terms), these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms.
Term, Termination, and Modification of the Service
Term and Renewals. Subscriptions and Packages to access and use the Service commence on the start date stated on the applicable Order and continue for the duration of the Subscription Period and/or Package. You may choose not to renew your Subscription Period and/or Package by notifying Sublayer at [email protected] (provided that Sublayer confirms such cancellation in writing) or by modifying its subscription through your account within the Service. These Terms will become effective on the first day of the Subscription Period and/or Package and remain effective for the duration of the Subscription Period and/or Package stated on the Order along with any renewals of the Subscription Period and/or Package and any period that you are using the Service even if such use is not under a paid Order (“Term”). If the parties terminate these Terms, it will automatically terminate all Orders. If you cancel or do not renew its paid subscription to the Service, your subscription will be accessible but will automatically be downgraded to a version of the Service with diminished features and functionality that Sublayer offers to unpaid subscribers (“Free Version”). If you or Sublayer terminates these Terms or you delete its workspace within the Service, you will not have access to the Free Version.
Termination. If you violate any provision of these Terms, then your authorization to access the Service and these Terms automatically terminate. In addition, Sublayer may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service including the Free Version, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination. You may terminate your account and these Terms at any time through your account settings, or by contacting customer service at [email protected].
Effect of Termination. If Sublayer terminates your access to the Service including the Free Version because of your uncured breach, you will pay any unpaid Fees covering the remainder of the then-current Subscription Period and/or Package after the effective date of termination, if any. In no event will any termination relieve you of the obligation to pay any Fees payable to Sublayer for the period prior to the effective date of termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; and (c) Sections 6 (Ownership; Proprietary Rights), 7.5 (Feedback), 9.2 (Limited License Grant to Sublayer), 10 (Confidentiality), 15.3 (Effect of Termination), 16 (Indemnity), 16 (Disclaimers; No Warranties by Sublayer), 18 (Limitation of Liability), 19 (Dispute Resolution and Arbitration), and 20 (Miscellaneous) will survive. You are solely responsible for retaining copies of any User Content you Post to the Service since upon termination of your account, you may lose access rights to any User Content you Posted to the Service. If your account has been terminated for a breach of these Terms, then you are prohibited from creating a new account on the Service using a different name, email address or other forms of account verification.
Modification of the Service. Sublayer reserves the right to modify or discontinue all or any portion of the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. Sublayer will have no liability for any change to the Service, including any paid-for functionalities of the Service, or any suspension or termination of your access to or use of the Service. You should retain copies of any User Content you Post to the Service so that you have permanent copies in the event the Service is modified in such a way that you lose access to User Content you Posted to the Service.
Indemnity. To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Sublayer, its affiliates and their respective shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the “Sublayer Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys’ fees and costs, arising out of or connected with: (1) your unauthorized use of, or misuse of, the Service; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (3) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (4) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
Disclaimers; No Warranties by Sublayer
THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. SUBLAYER DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (b) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. SUBLAYER DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND SUBLAYER DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR SUBLAYER ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE SUBLAYER ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE AND YOUR DEALING WITH ANY OTHER SERVICE USER. YOU UNDERSTAND AND AGREE THAT YOU USE ANY PORTION OF THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE) OR ANY LOSS OF DATA, INCLUDING USER CONTENT.
THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 17 (Disclaimers; No Warranties by sublayer) APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Sublayer does not disclaim any warranty or other right that Sublayer is prohibited from disclaiming under applicable law.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE SUBLAYER ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY SUBLAYER ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
EXCEPT AS PROVIDED IN SECTIONS 19.5 (Commencing Arbitration) AND 19.7 (ARBITRATION RELIEF) AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE SUBLAYER ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO US$100.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 18 (LIMITATION OF LIABILITY) WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Dispute Resolution and Arbitration
Generally. Except as described in Section 19.2 (Exceptions) and 19.3 (Opt-Out), you and Sublayer agree that every dispute arising in connection with these Terms, the Service, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND SUBLAYER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Exceptions. Although we are agreeing to arbitrate most disputes between us, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
Opt-Out If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 19 (Dispute Resolution and Arbitration) within 30 days after the date that you agree to these Terms by sending a letter to Sublayer, Inc., Attention: Legal Department – Arbitration Opt-Out, 40 W. 25th St., 9th Fl., New York, New York 10010 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Sublayer receives your Opt-Out Notice, this Section 19 (Dispute Resolution and Arbitration) will be void and any action arising out of these Terms will be resolved as set forth in Section 20.2 (Governing Law). The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
Arbitrator. This arbitration agreement, and any arbitration between us, is subject the Federal Arbitration Act and will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at +1-800-778-7879, or by contacting Sublayer.
Commencing Arbitration. Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Sublayer’s address for Notice is: Sublayer, Inc., 40 W. 25th St., 9th Fl., New York, New York 10010. The Notice of Arbitration must: (a) identify the name or account number of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Sublayer may commence an arbitration proceeding. If you commence arbitration in accordance with these Terms, Sublayer will reimburse you for your payment of the filing fee, unless your claim is for more than US$10,000 or if Sublayer has received 25 or more similar demands for arbitration, in which case the payment of any fees will be decided by the AAA Rules. If the arbitrator finds that either the substance of the claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules and the other party may seek reimbursement for any fees paid to AAA.
Arbitration Proceedings. Any arbitration hearing will take place in the county and state of your [residence/billing address] unless we agree otherwise or, if the claim is for US$10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your residence. During the arbitration, the amount of any settlement offer made by you or Sublayer must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.
Arbitration Relief. Except as provided in Section 19.8 (No Class Actions), the arbitrator can award any relief that would be available if the claims had been brough in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by Sublayer before an arbitrator was selected, Sublayer will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) US$10,000. The arbitrator’s award shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator’s award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator’s application or conclusions of law. Judgment on the award may be entered in any court having jurisdiction.
No Class Actions. YOU AND SUBLAYER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Sublayer agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
Modifications to this Arbitration Provision. If Sublayer makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Sublayer’s address for Notice of Arbitration, in which case your account with Sublayer will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
Enforceability. If Section 19.8 (No Class Actions) or the entirety of this Section 19 (Dispute Resolution and Arbitration) is found to be unenforceable, or if Sublayer receives an Opt-Out Notice from you, then the entirety of this Section 19 (Dispute Resolution and Arbitration) will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 20.2 (Governing Law) will govern any action arising out of or related to these Terms.
Governing Law. These Terms are governed by the laws of the State of New York without regard to conflict of law principles. You and Sublayer submit to the personal and exclusive jurisdiction of the state courts and federal courts located within New York, New York for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in New York, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.
Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
Contact Information. The Service is offered by Sublayer, Inc., located at 40 W. 25th St., 9th Fl, New York, New York 10010. You may contact us by sending correspondence to that address or by emailing us at [email protected].
Notice to California Residents. If you are a California resident, then under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at +1-800-952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.
No Support. We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.
Provided that you give your prior written consent, Sublayer may identify you and use and display your name, logo, trademarks, or service marks on Sublayer website and in Sublayer’s marketing materials.
Changes. You acknowledge that the Service is an on-line, subscription-based product, and that to provide improved customer experience Sublayer may make changes to the Service provided, however Sublayer will not materially decrease the core functionality of the Service. Sublayer may also unilaterally modify the terms of this Agreement by notifying you at least thirty (30) days prior to such changes taking effect and posting such changes on our website.
International Use. The Service is intended for visitors located within the United States. We make no representation that the Service is appropriate or available for use outside of the United States. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited.